FAQs

Delivery times vary depending on your selected shipping method. An estimated delivery date will be displayed at checkout before you complete your purchase. We aim to process all orders placed before 1pm, Monday to Friday, on the same business day. Please note that our distribution centre does not dispatch orders on weekends or public holidays. During promotional periods, dispatch times may be slightly extended. During holiday periods, please allow an additional 48 hours for your order to be processed and dispatched.

We currently ship to the United Kingdom, European Union and Turkey. For all other international destinations, selected Vera Wang products may be available through our authorised partner, Farfetch.

You are entitled to withdraw from your purchase or request an exchange within 14 days of receiving your order. To begin a return or exchange, please visit https://returnsportal.shop/vera-wang-eu. Returned items should be sent back as soon as reasonably practicable and no later than 14 days after notifying us. Refunds will be issued to the original method of payment. Please note that personalised items are made to order and cannot be returned or exchanged.

Once your return has been received and processed, you will receive a confirmation email. Please allow up to 14 business days for your refund to be completed, depending on your payment provider.

Once your order has been approved, you will receive a confirmation email containing your shipping details and tracking number. You may also sign in to your account to view your order status. Please allow up to 24 hours for tracking information to become available following dispatch.

Once an order has been placed, we are unable to amend or cancel it, as orders begin processing immediately.

Our ready-to-wear collections follow UK sizing, whilst footwear follows European sizing conventions. To compare your usual size, please refer to the size guide available on each product page.

Detailed garment measurements can be found within the size guide on each product page. If measurements are unavailable for a particular item, our Client Services team will be delighted to assist.

Creating a Vera Wang account is simple. Select 'My Account' and follow the registration process. You may also create an account during checkout. An account provides a faster checkout experience, order tracking and convenient access to your order history.

You can update your account details by signing in to your Account page, where you will have access to your orders, returns, payment methods and address information.

We are sorry to hear you are experiencing difficulties using your promotional code. Please contact our Client Services team at clientservices@verawang.eu and we will be happy to assist.

No. Only one promotional code may be applied per order.

For assistance with products, orders, returns, exchanges or general enquiries, please contact our Client Services team via clientservices@verawang.eu. We are available Monday to Friday, 9:00am–5:00pm Central European Time.

We aim to respond to all enquiries within one business day. During particularly busy periods, response times may extend to two business days. During holiday periods, please allow up to 72 hours for an initial response.